FAQ's

Each patient's experience with Mint & Needle™ is customized to meet their unique medical and aesthetic needs. We've posted a few FAQs so you can feel informed and comfortable on your wellness journey.

Appointments

Common questions about clinical treatments and appointments at Mint & Needle Medical Aesthetics.

If you're having issues with the online portal, you can either call the office during normal business hours to book an appointment ( 302-696 2484 ) or use this guide to walk you through the registration process.

Any appointment cancelled 24 hours or more in advance through your customer portal or by a phone call to 302-696 2484 during normal business hours can be done so free of charge.

If you cancel your appointment less than 24 hours before start time, or do not show up, you will be charged a $100 cancellation fee.

For Ultherapy, 72 hour notice is required. Any cancellation for an Ultherapy appointment made less than 72 hours in advance via phone or patient portal will be charged a 50% service fee.

Only cancellations through our patient portal or a phone call to 302-696 2484 during normal business hours will be honored.

See our step-by-step guide for rescheduling and canceling in the portal here.

Preparation

Several of Mint & Needle's EnhanceMint services require preparation before visiting the clinic. Please see below:

Please arrive 30 minutes early for any treatment requiring numbing and 10 minutes early for any other treatment.

We schedule based on starting time and to ensure you get your full treatment time please arrive early. 

Be sure to complete ALL paperwork through your patient portal before arriving.

Blood Thinners: Avoid blood thinners 1-2 weeks prior to any injectable procedure which includes aspirin, ibuprofen, fish oil, or Vitamin E. Do not stop blood thinners which you are prescribed or recommended from your health care provider.

Alcohol: Avoid alcohol for 48 hours prior to the procedure to help reduce the risk of bruising.

Arnica Tablets: Start taking Arnica tablets day of your procedure and continue for 5 days to reduce the bruising risk. We do sell arnica at the office if needed.

Health Care Questionnaire: Please complete the health care questionnaires prior to your appointment.

Tanning/Sun Exposure: Avoid sun exposure, tanning beds or any type of spray tan/ self tanners to treatment area.

Additional Reqs: Avoid any retinol, glycolic or waxing/depilatories to treatment area prior to service. 

Aesthetic Records is our trusted Eletronic Medical Records provider. Appointments and patient information is securely stored and managed by Aesthetic Records.

Returns and exchanges

Mint & Needle stands firmly behind our skincare products.

In the event you are not satisfied or experience adverse effects, all EmpowerMINT Skincare products are eligible for an exchange or store credit of the full purchase price, if returned within 30 days of purchase date. Mint & Needle is not responsible for return postage, the cost of insurance, or lost or undelivered items. 

Gift cards are not refundable. 

Pricing

Each patient at Mint & Needle has unique needs and medical concerns.

Our medical aesthetics practice is designed to help all patients - each with their own individual needs. Book a consult to learn more about our service prices based on your specific requests.

Please note, consultations are free if you book a service within 2 months or purchase skincare - the $75 for injection and $50 for skincare will be credited.

Yes, we do accept CareCredit, however only for in-office transactions and not online. You can sign up in our office or via CareCredit's website. Read more here about CareCredit.

Shipping policy

Mint & Needle strives to meet your every aesthetic need, including ensuring timely delivery of our skin care products.

Mint & Needle ships all over the world, although shipping prices vary for international shipping outside of the United States and APO/FPO addresses.

Depending on your location, the size of your order, timing of when you place it, and other external factors such as weekends and holidays, each shipment of Mint & Needle products will vary in shipping time.